We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
You will also receive the Returns Form which you will need to attach to the items packaging as well as details of how the item needs to be packaged for the courier to except it, items that have not been properly repackaged may be refused by the courier and we will have to charge if a second collection needs to be arranged.
We aim to dispatch all orders within 24/48 hours of us receiving your order and the vast majority are delivered within 48h (this applies to orders placed before 2pm, we cannot be held responsible for any delays caused by 3rd party couriers and therefore cannot offer discounts or compensation for delays in delivery).
Deliveries generally take place between the hours of 8am and 6pm Monday to Friday (we are closed weekends and Bank Holidays and therefore do not deliver on those days, orders where Next Day Delivery has been selected but are placed either after 2pm or on a weekend or Bank Holiday will be dispatched the next working day) a calling card will be left if there is no-one at home to sign for your order.
The majority of our orders are sent via Parcelforce, but larger items can also be delivered via a specialist heavy goods carrier PALLEX.
It is your responsibility to check your delivery on receipt of your order and notify us as soon as possible if there is any missing parts or damage.
Delivery Excess
Certain shipments to parts of Mainland Scotland, the Scottish Highlands, Northern Ireland, Republic of Ireland, Europe and other remote or offshore locations in the United Kingdom can take an extra day or two and are subject to an additional 'Excess' delivery charge that is imposed on us by our couriers - you will be contacted prior to dispatch to advise you of this charge. We do try to include all affected postcodes in the following list, but there are others than can apply depending on the courier company used to delivery your order. Please get in touch with us prior to placing your order if you live in an area that usually requires an extra delivery cost.
Scottish Mainland
AB10 - AB29, AB31 - AB32, AB39, DD, DG, EH1 - EH55, FK1 - FK18, G, KA1 - KA26, KA29 - 30, KY, ML, PA1 - PA19, PH1 - PH14, TD
Please note, an extra day for delivery needs to be added to the following postcodes(s):
AB30, DD8 - DD9
Scottish Highlands
AB41, AB46 - AB51, FK19 - 21, IV1 - 20, IV25, IV30 - 37, IV63, PA21 - 35, PA37 - 39, PH15 - 26, PH32, PH49, PH50
Please note, an extra day for delivery needs to be added to the following postcodes(s):
AB33 - 38, AB42 - AB45, AB52 - AB56, IV21 - 24, IV26 - 28, IV40, IV52 - 54, KW1 - 14, PA36, PA40, PH30, PH31, PH33 - 41
Scottish Offshore
Please note, the following postcode(s) are two – five day services:
HS1 - 9, IV41 - 51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3
Northern Ireland
BT1 - 17, BT18 - 46, BT47+
Eire, Dub 1 – 24 & County
Eire, Dublin 1 – 24 and including Dublin County
Isle Of Man
We Cannot Deliver To
Isle Of Wight
PO30 – 41
Channel Isles
Alderney, Herm, Sark
We will contact you as soon as possible following receipt of your order if there is any additional excess payment to make towards delivery of your order. Please also note that some of our larger items are also unavailable for delivery to certain offshore or remote locations in the UK. This also applies to certain Items that come direct from our suppliers, which may also include an additional delivery surcharge - you will be notified of this as soon as possible following receipt of your order.
Goods will be dispatched to the postal address you have given in your order. Please note we will not dispatch to PO Box addresses. We will make the necessary arrangements for dispatching and delivering the goods to you. Should there be no-one at the address to take delivery, our courier will leave a card, giving full instructions for you to re-arrange a more convenient time of delivery.
Our returns policy lasts 14 days, meaning you have 14 days from receiving your goods to contact us if you wish to return the items. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept products that are hazardous materials, or contain flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we aim to process your refund within 5 working days, a credit will automatically be applied to your credit card or original method of payment within 3-7 working days, depending on your payment method.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at gofast@kidscarstore.co.uk
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gofast@kidscarstore.co.uk
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
